Terms for Online Flower Delivery Orders in Emerson Park

Flowers Emerson Park E-Commerce Terms & Conditions

Introduction

Welcome to Flowers Emerson Park. These Terms & Conditions govern your use of our website and the online purchase of flower arrangements and related products for delivery in Emerson Park and the surrounding areas. By placing an order through our online platform, you agree to abide by these Terms & Conditions. Please read them carefully before making a purchase.

Scope and Applicability

These Terms & Conditions apply to all online orders placed via our website for flower delivery services within Emerson Park and neighbouring districts. Customers from any surrounding locality who use our services agree to be bound by these terms. Flowers Emerson Park reserves the right to modify these Terms & Conditions at any time without prior notice, with any changes being effective upon publication on our website.

Order Process

1. Product Selection: Browse our selection of floral arrangements and related items online. Each product listing contains information about available sizes, types of flowers, and any optional add-ons.

2. Basket and Checkout: Add your chosen items to the shopping basket. Review your selections for accuracy, including recipient details, delivery address (within Emerson Park or nearby areas), and any personalised messages.

3. Placing Your Order: Once you proceed to checkout, you must provide all necessary information for billing and delivery. Please ensure that all details are correct and complete to avoid any delays or misdeliveries.

4. Confirmation: After submitting your order, you will receive an order confirmation on screen and/or via electronic means. This confirmation constitutes acknowledgement of your order, but not formal acceptance.

5. Acceptance of Order: Formal acceptance of your order occurs once payment is verified and we have confirmed product availability. If for any reason we are unable to fulfil your order, you will be notified and a full refund issued.

Product Availability and Substitution Policy

All products are subject to availability. In circumstances where specific flowers or items are unavailable (for example, due to seasonal changes or supply disruptions), we reserve the right to substitute with a similar product of equal or greater value and quality. Significant substitutions will be communicated to you prior to delivery when possible.

Delivery

Areas Covered: Flowers Emerson Park delivers throughout Emerson Park and most neighbouring areas. Please ensure the recipient’s address falls within our serviceable zone before placing your order.

Timing: While we make every effort to deliver orders on your requested date, we do not guarantee delivery at a specific time of day unless this has been explicitly agreed. Same-day delivery may be available for orders placed before a certain cut-off time, as specified on our website.

Delivery Instructions: Customers are requested to provide clear and accurate delivery addresses, including any helpful details such as flat numbers, company/office names, or access codes where applicable. If the recipient is unavailable at the time of delivery, we may leave the order with a neighbour, reception, or in a safe place, at our discretion, unless customer instructions specify otherwise.

Non-Delivery: In the rare event that we are unable to deliver as scheduled due to circumstances beyond our control (e.g., severe weather, incorrect address, or delivery refusal), we will contact you promptly to discuss a suitable resolution, which may include re-delivery or a refund.

Payments

Flowers Emerson Park accepts payment via secure online methods as specified at checkout, including most major debit or credit cards. All prices are stated in Pounds Sterling (£) and include applicable VAT unless stated otherwise.

Full payment is required at the time the order is placed. No order will be processed or dispatched until payment has been received and verified. By submitting payment, you warrant that you are authorised to use the payment method provided.

Order Amendments and Cancellations

1. Amendments: Should you need to amend your order (e.g., change of recipient details, delivery address, delivery date, or message), please contact us as soon as possible. Amendments may not be possible once the preparation or dispatch process has commenced, particularly for same-day deliveries.

2. Cancellation by Customer: You may cancel your order for a full refund provided the cancellation is made before your order has entered preparation or dispatch. Once flowers are arranged or the order has been handed to our delivery partners, cancellations and refunds are generally not possible.

3. Cancellation by Flowers Emerson Park: In circumstances where we must cancel your order (e.g., due to unavailability of stock or inability to deliver), you will be notified immediately, and a full refund will be issued to your original payment method.

4. Refunds: Approved refunds will be processed promptly, but please allow several business days for your payment provider to credit your account. The refund amount will be limited to the value of the amount paid for the affected order or product(s).

Returns and Quality Guarantee

Flowers Emerson Park is committed to providing fresh, high-quality floral displays. In the unlikely event you are dissatisfied with your order, please notify us within 24 hours of delivery. Please provide photographic evidence and a detailed description of the issue. If we agree that your order did not meet our standards, we will offer a suitable remedy, which may include a replacement or refund, at our discretion.

This policy does not apply to minor substitutions or changes that may occur due to the natural nature of flowers and seasonal availability. Extreme circumstances or customer mishandling (e.g., incorrect storage) are not covered by our quality guarantee.

Limitation of Liability

To the extent permitted by law, Flowers Emerson Park shall not be liable for any indirect, incidental, or consequential damages arising from or related to your use of our site or purchase of our products, including but not limited to loss of profits or loss of opportunity. Our liability for direct damages relating to the actual order (e.g., non-delivery or defective goods) is limited to the value paid for the affected order.

We cannot accept liability for orders delivered to incorrect addresses supplied by the customer, or when delivery is not possible due to circumstances beyond our reasonable control. By making a purchase, you agree to indemnify and hold harmless Flowers Emerson Park from any claims, losses, or expenses arising from your breach of these Terms & Conditions.

Customer Obligations

By using our online flower delivery services in Emerson Park, you agree to:

Provide accurate, complete, and current information for all orders.
Refrain from using our site or services for any unlawful or fraudulent activity.
Comply with local laws and regulations regarding the receipt and handling of fresh flowers and products.
Respect all copyright, trademark, and intellectual property rights relating to the content of our website, which must not be copied, reproduced, or distributed without our explicit permission.

Data Protection and Privacy

Flowers Emerson Park is committed to safeguarding your personal information. We collect, store, and process your data only for legitimate business purposes, such as fulfilling orders and customer service. Full details of how we protect and use your data can be found in our Privacy Policy.

Intellectual Property

All content on this website, including images, text, logos, and arrangements, remains the intellectual property of Flowers Emerson Park or its licensors. Use of our content for commercial or competitive purposes is strictly prohibited without written consent.

External Links and Third-Party Services

Our website may contain references to third-party products or services. However, we are not responsible or liable for the content, privacy practices, or performance of any third-party sites or providers. Use of such external services is strictly at your own risk.

Promotions and Discount Codes

From time to time, Flowers Emerson Park may offer promotions or discount codes applicable to orders in Emerson Park and nearby areas. Such offers are subject to their own terms and may be withdrawn or amended at our discretion. Discount codes cannot be applied retroactively to existing orders.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from or related to them, or to any transactions conducted through the Flowers Emerson Park website, shall be governed by English law. The courts of England and Wales shall have exclusive jurisdiction over any such disputes.

If any provision in these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be severed, and the remaining provisions shall otherwise remain in full force and effect.

Contact and Complaints

If you have any questions regarding our Terms & Conditions or if you wish to raise a complaint regarding an order or our services, please use the contact form provided on our website. We aim to respond promptly and resolve issues amicably.

Final Provisions

By accessing, using, or ordering from Flowers Emerson Park, you confirm your agreement to these Terms & Conditions. We thank you for choosing us for your online flower delivery needs in Emerson Park and surrounding areas.