Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Emerson Park

At Flowers Emerson Park, we are dedicated to delivering the finest fresh flowers to our valued customers in Emerson Park and the surrounding areas. As a trusted local florist, we stand by the quality of our blooms and arrangements. Each order is carefully hand-prepared to ensure your satisfaction, whether you are a household or a local business. Your happiness is our top priority, and our policies reflect our commitment to exceptional service and the freshest flowers in the area.

Damaged-on-Arrival Policy

While we take every precaution to ensure safe and beautiful delivery, we understand that occasional mishaps can happen in transit. Should your flowers arrive damaged or not in the expected condition, please contact us promptly upon receipt. To help us resolve your concern quickly, we may ask for a photo of the damaged flowers. We will review your case and, when validated, offer a suitable solution such as a replacement bouquet or a full refund. Your satisfaction is important to us.

Freshness Window and Quality Assurance

Our Fresh Flowers Guarantee means that every bouquet is delivered with optimal freshness and should last beautifully for at least five days from the delivery date, provided they are cared for according to the included instructions. If your flowers do not remain fresh for this minimum window, please let us know as soon as possible—ideally within 48 hours of delivery. We will assess the situation and work with you towards a fair resolution. Our commitment to the freshest flowers in Emerson Park is at the heart of our promise to you.

Refunds and Replacement Options

If your order does not meet our Fresh Flowers Guarantee or arrives in a damaged state, you are entitled to a choice of either a replacement arrangement—delivered at the earliest available time—or a full refund. Our team will carefully review all refund and replacement requests on a case-by-case basis, always striving for fairness and to exceed your expectations. Refunds are typically processed promptly, though the timeline may vary depending on your payment method and bank policy.

Complaints Process

We aim for every customer to enjoy a seamless experience with Flowers Emerson Park. However, if something goes wrong or you are dissatisfied with your order or service, please share your feedback with us. To allow us to help you, contact our team with your order details and a clear description of your issue. We take every complaint seriously and will investigate thoroughly. Our dedicated staff will respond as quickly as possible, often within one working day, to resolve your concerns and restore your confidence in our service.

Your Trusted Local Florist

Flowers Emerson Park is proud to serve our local community, decorating homes, offices, and events with top-quality fresh flowers. Our friendly and experienced team is committed to excellence with every arrangement and every interaction. Thank you for placing your trust in us—your satisfaction and delight are always at the core of what we do.